Service First …Total Solutions

is a different kind of managed IT support company.

We’ve been taking a proactive approach to keeping your computer systems ready for whenever you need them since 1998. The IT industry is ever changing and those that don;t change with it get left behind.

At Service First, our goal is to be a leader in new ways to better support our clients. We have transitioned from a break/fix service model to become a full Managed Service Provider (MSP). As an MSP we offer better support solutions for clients of all sizes as well as more options for types of support required.

Our clients are very important to us and we treat every network we manage as our own. We take network issues personally and do whatever possible to avoid any downtime. While this is not always possible, we always have multiple levels of backup and recovery options to assist in any disaster recovery.

As a company, we focus our energy in five key ways:

We keep you focused on your business, not your network, by pro-actively managing your systems. We explain everything in plain language and dedicate time and energy to properly planning your technology strategy, making sure your needs and budget are met.

As an MSP, we offer solutions with a fixed monthly cost. No surprises! The Service First team will pro-actively monitor, maintain and support your Workstations, Servers, Storage, Networking and other core technology systems round-the-clock.

We thrive on challenge and love finding the best solutions to your business technology needs. We are never afraid to say “We don’t know”, but we will always look for and find the answer. Most times a simple collaboration with our associates leads us to the solution. One large benefit of our associate system is that between us all we have seem most everything!

We appreciate our clients and their business. Service First takes deliberate steps to build trust and offer accountability with every one of them. Without our clients we are nothing. Without integrity we have nothing.

We realize that we are responsible for our clients business data as well as their privacy. That’s why we ensure that we only use Canadian Data Centres for hosting, Exchange email, and our secure offsite backup systems.

We love to come to work and it shows. We are careful to build relationships with our clients, our community, and each other. We are not your typical IT geeks; we speak plain English, not tech jargon. Yes, we do love technology, but we also love working with our clients.

We have developed business relationships that have lasted over 20 years. No small feat in the world of technology. Speak to us and we listen!

We are always improving our internal systems and client services. We also focus on offering technology education to the business community and on working within our greater community.

As a company Service First …Total Solutions has evolved to become a premier Managed Services Provider. With the help of our many established associates we can offer solutions to cover all ranges of businesses.

Our Mission

To provide our customers high-quality Computer Business Solutions and Services for Businesses today, and tomorrow, while maintaining and ensuring QCE: Quality, Commitment, and Excellence.

Quality

Assures our client solutions are done right the first time, on time.

Commitment

In always being there for our clients when they need us.

Excellence

By providing the maximum economical and efficient solutions, towards mission critical design, for our client’s information and business process requirements.

Our Vision

“Worry Free, Professional Network Management”

Service First will manage your network so you can manage your business!

Our awesome partners

No business can do it all. Here are a few of our partners that help make us successful.

© 2015 Service First ...Total Solutions. Site customization by Treefrog Digital

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