Service First …Total Solutions

Managed Services Provider.

Service First …Total Solutions offers its clients many different Managed Solutions ranging from basic monitoring and reporting to fully managed networks. We tailor our services to your needs and requirements.

What exactly does an MSP do? How do they do it? How does my company benefit?

A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.

Managed solutions are usually cloud based solutions that include system monitoring, application patching, managed antivirus, web protection and remote access. 

This benefits your business in many ways. First of all, your IT management costs become fixed. No more surprise billing, no extra labour costs for replacing failed hardware and the ability to budget increases based on growth. Secondly, our full managed service also includes network computer inventory and management as well as Application License management. No more manual entries in spreadsheets to try and keep track.

Primary Services in Complete Management

Every aspect of your servers and workstations are taken care of. User setup, network shares and permissions, managed antivirus, windows and third party application patching as well as web protection and managed backup.

Our application monitors all of your systems to ensure there are no critical errors.

For simple support we have built in access to every pc on the network. We also have a simple to use help desk for users to submit their own problems directly.

For many businesses, IT management is another language. We like to be part of your team when it comes to IT planning and purchasing. We will sit with your management to discuss upcoming needs and together we can implement a plan for the next set of purchases.

Service First …Total Solutions strives to be just that. We offer full IT management for your entire business. Looking for a simple solution? Let Service First offer a complete managed plan for your business.

Web hosting, Managed Email, Offsite Data backup, Custom Web Design, Sage Accounting, App development, Network management, system inventory, helpdesk…. we do it all!

Service First. The name says it all!

At Service First we like the belt and suspenders method of data backup. Simply put, we never rely on only one backup type. We always have at least one in house backup (some times 2 or more when possible) to go along with our managed offsite solution.

Our managed offsite backup not only allows regular backups, it offers file versioning, long term data archiving as well as bare metal backups. We can restore to the same server, a new replacement server or if necessary, a virtual machine (usually for disaster recovery)

Many times we see clients manage their network inventory by spreadsheet entries. While this can work, most times it is neglected and not updated. It also becomes very cumbersome to track system / user moves.

Our application maintains a list of all pcs as well as install dates. This allows a simple but effective way to determine computer replacement cycles as well as manage hardware and software.

Our Mission

To provide our customers high-quality Computer Business Solutions and Services for Businesses today, and tomorrow, while maintaining and ensuring QCE: Quality, Commitment, and Excellence.

Quality

Assures our client solutions are done right the first time, on time.

Commitment

In always being there for our clients when they need us.

Excellence

By providing the maximum economical and efficient solutions, towards mission critical design, for our client’s information and business process requirements.

Our Vision

“Worry Free, Professional Network Management”

Service First will manage your network so you can manage your business!

Our awesome partners

No business can do it all. Here are a few of our partners that help make us successful.

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