In 1998, Corey Sheppard had a vision about what customer service and network support could look like. He had spent over 6 years working in retail computer sales and service but thought there had to be a better way. The entire notion of business computers getting sent in for repair was ridiculous.
On July 2nd, 1998 Service First …Total Solutions was started. Working from his home office, Corey established a relationship with his clients that still exists to this day. The key elements of the business were onsite service and personal support. Very quickly however, Corey found that it would be necessary to add additional services, not just computer maintenance.
Over the next couple of years domain and email hosting was added. Next came offering an offsite data backup solution. Service First was becoming a solutions provider, not just a network support business.
As more services were being offered, more clients were calling and more referrals were coming in. In 2006, Corey Sheppard and Paul Knapp (owner of Mission Software Systems) formed a partnership of sorts. In this, they would each keep their own clients but would look at taking new clients as a partnership. New “shared” clients would be looked after by both Corey and Paul.
Very quickly they found they had a special niche with working with not-for-profits, especially those dealing with community living. Their customer base grew to include clients from Maple Ridge, Mission, Abbotsford, Langley, Sechelt and even Kingston Ontario.
New growth lead to new problems which quickly lead to new solutions. Service First had to find a way to manage all of their clients as if they were local. Driving to each business was not an option. After much research and testing, Service First found a management platform that solved all. Integrated into one powerful panel was remote access, managed Antivirus, windows and 3rd party application patching, web protection and offsite data backup.
Service First grew into a Managed Services Provider!
Privacy and protection of both information and individuals are critical so we choose to only use data services from pure Canadian sources. All of our web hosting, Pop3 emails, Hosted Exchange and offsite data backup solutions are entirely Canadian based.